Frequently Asked Questions
Everything you need to know about protecting your gear and managing your orders.
How do I know if a UDG case will fit my specific controller or mixer?
Each product page features a 'Fits' tab and a compatibility list. We recommend measuring your equipment and comparing it against the internal dimensions provided in the product specifications.
What materials are used to ensure the protection of my equipment?
UDG products are crafted from high-grade materials including Durashock EVA foam, water-resistant 600D polyester, and heavy-duty nylon, designed to withstand the rigors of professional touring.
Do you offer international shipping for UDG products?
Yes, we ship our gear globally. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy for gear that doesn't meet my needs?
We offer a 30-day return policy for items in their original, unused condition with all packaging intact. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Does my UDG product come with a warranty?
All UDG Gear products are covered by a limited warranty against manufacturing defects in materials and workmanship. The duration varies by product line, typically ranging from 1 to 2 years.
How should I clean and maintain my UDG bags and cases?
For soft cases and bags, we recommend using a damp cloth with mild soap. Do not machine wash or use harsh chemicals, as this can damage the water-resistant coating.